INFORMATION ABOUT US

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INFORMATION ABOUT US

Get in Touch

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CONTACT WITH US

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    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Will I receive the same product that I see in the picture?

    Our website offers accurate product images of our gemstone and sterling silver choker necklaces, all handcrafted to high-quality standards. We have a strict quality control process to ensure every necklace shipped matches the displayed items, ensuring you receive the exact product you expect.

    Where can I view my sales receipt?

    You can view your full sales receipt for any order you place with us, which includes all items, quantities, pricing, taxes, shipping costs, and total charge. If you misplace your original receipt, you can access it anytime by logging into your customer account on our website. Our commitment to transparency ensures peace of mind and a record of your transactions.

    How can I return an item?

    To return an item, contact our customer support team via email info@gglhk.com They will provide the return solution, Normally we do not accept returns except manufacturer defect. Once returned, we will process a refund to the original payment method, typically within 5-7 business days.

    Will you restock items indicated as “out of stock?”

    We offer custom manufacturing services for out-of-stock products. Our team monitors inventory levels, but popular items can sell out quickly. Customers can request a custom order instead of waiting for an indefinite restock.

    • We'll work closely with you to ensure the item meets your exact specifications and preferences.
    •  Our skilled artisans will handcraft the piece using the same high-quality materials and craftsmanship as our regular inventory.
    • We'll provide you with an estimated production and delivery timeline upfront.
    • You'll receive the custom item made just for you, with the confidence that it's precisely what you envisioned.
    How to check my order tracking?

    After your order is shipped, we provide tracking details for real-time delivery updates. Once the item leaves our warehouse, we send an email with the tracking number and link to the carrier's website. If you have any issues, our customer support team is available.