Return Policy for Diamond and Fashion Jewelry

Welcome to D’sire, where we offer a stunning collection of diamond and fashion jewelry pieces. Please review our return policy below to understand how we handle returns and replacements for these exquisite products.

Damaged Products

If you receive a damaged product, please notify us immediately upon receipt. We will provide you with a full refund for the damaged item. To begin the return process for a damaged product, kindly contact our customer service team with clear photos of the damaged item.

Product Returns

  • No Refund for Used Products: We do not offer refunds for products that have been used. However, we are happy to assist you with a product replacement.
  • Change of Mind: Refunds are not available for products if you have changed your mind. In such cases, we can replace the product but a refund will not be issued.
  • Wear and Tear Products: Returns for products showing wear and tear are not acceptable.

Product Replacement

If you wish to replace a product due to a change of mind or any other reason not covered under our refund policy, please contact our customer service team to arrange for a product exchange. The replacement product will be processed once the original item has been returned in its original condition.

Repair Services for Diamond Jewelry

We offer repair services for diamond jewelry products. Shipping and additional charges will apply for repair services. Please contact our customer service team for assistance with repair inquiries.

Return Process

  • Please reach out to our customer service team within [7] days of receiving your order to initiate a return or exchange.
  • Ensure that the item is returned in its original packaging and condition.
  • We recommend using a trackable shipping method for return shipments to ensure the safe arrival of the item.
  • Once we receive the returned item and verify its condition, we will process the replacement accordingly.

Contact Us

If you have any questions about our return policy or require assistance with a return, replacement, or repair, please contact our customer service team at Send an Email