Welcome to our online jewelry store! We are thrilled to offer international shipping to bring our stunning jewelry pieces to customers worldwide. Please review our shipping policy to understand how we handle and deliver your orders.

SHIPPING DESTINATIONS

We ship our products internationally to most countries across the globe. If you have any concerns regarding shipping to your particular location, please reach out to our customer service team for assistance.

SHIPPING TIMES

Our shipping and processing times are as follows:

  • Processing Time: Orders are typically processed within 1-2 business days upon confirmation of payment. We strive to ship orders received before 3 PM (-8 GMT) on the same day. Orders received after this time on Friday will be processed on Monday at 11 AM (-8 GMT) due to our closure on Saturdays and Sundays.
  • Shipping Time: The shipping times vary depending on the destination and the chosen shipping method. Estimated delivery times will be provided during the checkout process.

Please note that our warehouse is closed on the following days:

  • Every Saturday and Sunday
  • The first day of January (1 January – Wednesday)
  • Lunar New Year’s Day (29 January – Wednesday)
  • The second day of Lunar New Year (30 January – Thursday)
  • The third day of Lunar New Year (31 January – Friday)
  • Ching Ming Festival (4 April – Friday)
  • Good Friday (18 April – Friday)
  • The day following Good Friday (19 April – Saturday)
  • Easter Monday (21 April – Monday)
  • Labour Day (1 May – Thursday)
  • The Birthday of the Buddha (5 May – Monday)
  • Tuen Ng Festival (31 May – Saturday)
  • Hong Kong Special Administrative Region Establishment Day (1 July – Tuesday)
  • National Day (1 October – Wednesday)
  • The day following the Chinese Mid-Autumn Festival (7 October – Tuesday)
  • Chung Yeung Festival (29 October – Wednesday)
  • Christmas Day (25 December – Thursday)
  • The first weekday after Christmas Day (26 December – Friday)

SHIPPING COSTS

  • Free Shipping: Enjoy complimentary standard shipping on all orders over $499.
  • Standard Shipping:
    • No Signature Items: $5.99
    • Delivery Time: 7-10 Working Days (Not including Handing Time)
  • Priority Shipping:
    • Signature Items: $49.99
    • Delivery Time: 4-7 Working Days (Not including Handing Time)

SHIPPING CARRIERS

We utilize Hong Kong Post, FedEx, or UPS for shipping based on the order value and destination. The shipping carrier will be selected to ensure the best service for your order.

CUSTOMS AND IMPORT DUTIES

Customers are responsible for any customs and import duties that may apply to their orders based on their country’s regulations. Please note that these charges are not included in the total at checkout.

INSURANCE

Insurance can be added to your order based on your request. Kindly contact our customer service team to arrange for insurance coverage for your shipment.

CONTACT US

If you have any questions regarding our shipping policy or need assistance with your order, please do not hesitate to contact our customer service team at Send an Email.